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Shipping + Returns

As well as offering you the very best quality products we can, Spiral always like to do our very best to go above and beyond with our customer service. We’ve therefore tried to make our shipping and returns as clear, easy and user friendly as possible below;

 

Do you ship to my country?

We sure do. Worldwide in fact!

Unfortunately being based on the small island that is the UK it costs us a little bit more to send overseas. Our standard UK shipping cost is £3.95 and worldwide is £9.95.

Due to certain locations taking us slightly longer to ship to, we advise that our international shipping will usually take 7-10 days but this may be quicker / longer depending on location.


When will my order be shipped?

Orders placed Mon-Fri before 11am will begin processing that day, excluding holidays, and usually ship within 1 business day. All orders placed after 11am will begin processing the next business day. Orders placed on Friday after 11am will be processed on the following Monday. UK shipping can take 3-5 working days, but we endeavour to have it with you as soon as possible.

Unfortunately we do not offer Saturday delivery, and delivery periods do not include weekends or holidays.


Returns policy?

We understand that, try as we might, a product ordered may not always be the right one for you. We are therefore happy to exchange / refund any merchandise within 14 days or receipt.

All products must be returned unworn, with original tags attached and in full re-sellable condition. If our customer care team do not feel that the product is returned as stated above, it is with their discretion that the item is suitable for return. Returns are at the customers cost.

 

For any further questions regarding your order, please e-mail orders@spiraluk.com